Book and Travel with real confidence - UK holidays ... Our promise to you once you have reserved a holiday
In these unusual times, it is important that we assure you that your reservation made for UK holidays with us is safe and secure. In case of our cancelling a holiday due to government restrictions (see below) OR due to you being unable to travel because of Covid restrictions (see below) - we will guarantee to transfer your money to an alternative UK holiday of your choice or issue you with a credit note with no time limit - should you be unable to select an alternative immediately. There will be no administrative charge for this alteration in your travel arrangements.
- Should there be an imposed national lockdown
- Should there be a local lockdown at the hotel/area where we run our holidays which causes us to postpone our holidays,
- Should you be unable to attend the holiday due to the following reasons ,
- You catch Covid 19 and you are not able to travel during the time you are infectious and self isolating. Subject to evidence being provided, (copy of your PCR test result).
- Someone in your circle of contacts has been tested and contracted the virus, causing you to self isolate on the test, track and trace national programme. Subject to evidence being provided, (Contact and Trace text message).
- The area you live in is put into special measures as part of the national test, trace and track programme - again supported by suitable evidence which is in the public domain.
As a protection against short term cancellation - we urge you to obtain adequate travel insurance.
Note: If we have secured your accommodation place and paid for it - on any holiday cancelled due to government restrictions - then we will not be able to refund the accommodation part of the holiday cost. We pay for our hotel fees two weeks prior to the holiday start date. We will however refund the part of the holiday cost that Secret Hills Walking Holidays charge for their services. Should you request a refund - then a £50 administration fee will apply.
Travel to Europe with us
Unfortunately, Covid -19 and the many travel restrictions in place both in the UK and in Europe, have meant restrictions on our being able to manage guided walking holidays in Europe. We manage our European holidays through our partners New Experience Holidays, and ATOL/abta bonding rules apply to these holidays. Our colleagues at New Experience Holidays have produced a set of guidelines to help you understand the various issues surrounding reserving a European holiday with us -see https://www.newex.co.uk/coronavirus/
We anticipate that we will be able to run European holidays from 2022 onwards.
Please ensure that you obtain the travel insurance appropriate for your destination, itinerary and nature of your holiday. It is a good idea to check your travel insurance policy for the scope of cover. Many providers DO NOT provide Corona Virus cover, though new products are coming on the market that do. Remember the two aspects - cancellation of your holiday due to you contracting the virus or being asked to quarantine if you have been in contact with others and the test, track and trace unit have contacted you. Also cover for any medical treatment should you get the virus whilst abroad.
A personal message from our founder Alan Garner- 11/11/21
Can we look forward to meeting again? - we believe we can, now that the vaccines are being distributed amongst the population - and 2021 has been very busy.
BUT -If we are to enjoy the holidays we love- then we will need to make compromises like face coverings in public spaces and transport and the social distancing restrictions in the way we eat in hotel restaurants and cafes- this is the new normal and we will need to live with these restrictions for many months to come. There will be little restriction though when we are walking- just sensible precautions to keep us all safe.
All of the 2022 dates are now on our website. We hope that you can look beyond the current situation and plan your 2022 walking holidays with us. Our 2022 European holidays are also now dispayed on our website.
After 19 years of hard work by many team members past and present, I have no intention of "throwing in the towel" - so we look forward to restarting our holidays- we will, in the Secret Hills community, be here when the virus finally subsides- ready to continue to guide you round our magnificent countryside. So, I hope you will continue to support us and join us in 2021 and 2022 - get those boots on again with us. See you then.
Alan - and the whole Secret Hills Walking Community